The Australian Charter of Healthcare Rights outlines consumers’ rights to ask questions, provide feedback and make complaints about their health care.
In most cases, the best way to make a complaint about the service is to us directly. You can do this by completing the contact us form, calling (02) 9794 2300 and asking to speak to the manager, or by mail:
Karitane Complaints and Feedback, PO Box 241, Villawood NSW 2163
Making a complaint can sometimes be difficult, but there are tips that can help consumers with this process. View the animation series here: Information about healthcare complaints | Australian Commission on Safety and Quality in Health Care
If you prefer not to complain directly to Karitane, or if you are not satisfied with our response, other organisations can help:
- For privacy and/or security issues contact the Office of the Australian Information Commissioner (OAIC) HERE
- For complaints against a health service, contact your State or Territory health complaints organisation HERE
- For complaints against an individual registered health professional contact the Australian Health Practitioners Regulatory Authority (AHPRA) HERE
